Terms & Conditions

Please review these terms and conditions carefully before purchase.

1. General Definitions

  • The conditions set forth below constitute the formal agreement between BEAM (herein called ‘us’, ‘the venue’ or ‘we’) and the customer (herein called ‘you’, ‘guest’ or ‘ticket holder’).
  • These conditions are governed by and construed in all respects in accordance with English law.
  • These terms and conditions cover terms of sale, terms of entry, and refund policy.
  • BEAM (formally known as Hertford Theatre) is an arts & entertainment venue which is owned, operated and managed by East Herts Council.
  • East Herts Council is a Local Government Office with a registered office at Wallfields, Pegs Lane, Hertford SG13 8EQ. East Herts Council registration number is ‘Z6717508’

2. Terms of Sale

  • A ticket provides the holder with the right to enter the venue on the date and time stated on that ticket for that specified event.
  • Tickets can be purchased in person from the ticketing kiosks located in the main foyer. These kiosks are available during all opening hours and can be used for advance bookings and/or on-the-day purchases.
  • BEAM is a strictly cashless venue, and we are unable to accept cash or cheque payments in any area of the venue. This includes ticketing kiosks, and our bars. All of our bars and ticketing kiosks are equipped with card machines equipped for contactless and chip and pin transactions.
  • Tickets purchased in person on a kiosk can be printed or you can choose for E-Tickets to be emailed to your phone, just select the option you prefer when you check out.
  • If you lose your printed tickets, we are unable to replace them.
  • The venue takes no responsibility for any lost, stolen or damaged tickets.
  • You must be able to produce a valid ticket to enter any auditorium space or ticketed area at BEAM.
  • It is your responsibility to guarantee that the date and time of your ticket corresponds to the date and time of the show you intent to attend. Mistakes cannot always be rectified after purchase.
  • All of our tickets for both stage and screen will be available on our website from the What’s On section and are subject to availability.
  • We are unable to take bookings over the phone.

3. Terms of Entry

  • Every member of the audience, regardless of age, must be in possession of a valid ticket in order to gain entry to a ticketed area, including Stage One, Stage Two, Screen One, Screen Two and Screen Three.
  • BEAM reserves the right to refuse entry to any ticket holder or non-ticket holder.
  • E-Tickets will be sent to the email address you provided while checking out, and you will need to bring these to BEAM when you come to your performance.
  • You can bring E-Tickets on your phone or printed, although we ask that you ensure that all ticket information is clearly displayed on printed versions.
  • It is the customer’s responsibility to check the suitability of a performance for any children in their party regardless of any official age recommendation guidance.
  • You acknowledge that CCTV cameras will be in operation across the venue for public safety.
  • Only refreshments purchased on our premises are allowed to be consumed on-site and we request that you respect performers and other patrons when consuming refreshments during an event.
  • When purchasing alcohol at a bar in BEAM, if you appear to be under the age of 25 you may be asked for valid identification that you are aged 18 or over.
  • We reserve the right to refuse alcohol purchases at any point.
  • Latecomers may be admitted to the auditorium at a suitable break in performance, but this cannot be guaranteed.
  • Photography, video and sound recording, smoking, vaping and the use of mobile phones and pagers in the auditorium is strictly prohibited, and we reserve the right to ask those ticket holders to leave.
  • The event promoter may record or take photographs of performances. However, if it does so, customers will be informed before the performance.
  • In the event of an emergency, all ticket holders and non-ticket holders in the venue must follow the direct instructions from staff.

4. Refunds and Exchanges

  • Where a ticket is purchased on the BEAM website or at a BEAM Kiosk, these refund terms shall apply in their entirety (in addition to the above Terms and Conditions).
  • All ticket sales are final. Tickets are non-refundable and non-exchangeable after purchase. This includes any ticket type, including a ‘VIP’ or ‘Special ticket’, any promotional items or ‘add-ons’, and any gift voucher purchases.
  • We reserve the right to refuse admission to the venue to anyone who does not have a valid ticket (including those which appear to be counterfeit or which have been altered and/or defaced).
  • In the unlikely event we cancel a performance because of circumstances beyond our reasonable control, we will inform all ticket holders with as much notice as possible and offer one of the following options:
    • Tickets to an alternative performance of the same production.
    • Credit to the value of the tickets purchased to be used as the ticket holder wishes on a future show at BEAM.
    • A full refund.

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