Booking Tickets

• Tickets can be purchased both online via our What's On pages and in person from the ticketing kiosks located in venue.
• E-tickets will be sent to the email address you provide while booking, and you will be sent a text message on the day of the event, also with your tickets included.
• You will need to present your tickets to be scanned to gain access to the event you have booked. We are unable to take bookings over the phone. If you need additional support when booking your tickets, please contact us with the chat bot below or speak with our team behind the bar.
• BEAM is a cashless venue, and therefore we are unable to accept cash or cheque payments. All of our bars and ticketing kiosks are equipped with card machines for contactless and chip & pin transactions.

These kiosks are available during venue opening hours and can be used for advance bookings and on-the-day purchases. 

Here's a quick walkthrough of what to expect when you use a self-service kiosk:

All tickets and booking fees are non-refundable.

Please check full Terms & Conditions for information regarding exchanges, seat changes, lost tickets, re-sales, credit vouchers, gift vouchers and cancellations.

In the unlikely event we cancel a performance, we will inform all bookers with as much notice as possible and offer one of the following:

• Tickets to an alternative performance of the same production.
• Credit to the value of the tickets purchased to be used as the booker wishes on a future show at BEAM.
• A full refund.

• Management reserves the right to refuse admission.
• Every member of the audience, regardless of age, must be in possession of a valid ticket.
• Latecomers may be admitted to the auditorium at a suitable break in performance, but this cannot be guaranteed.
• Photography, video and sound recording and the use of mobile phones in event spaces are strictly prohibited.
• Smoking and Vaping is strictly prohibited in all areas of BEAM.
• Only refreshments purchased on our premises are allowed to be consumed on-site and we request that you respect performers and other visitors when consuming refreshments during an event.
• The event promoter may record or take photographs of performances. If they do so, customers will be informed before the performance.